Categories
Help & Support for Payments and Billings
Articles Based Help
Explore in-depth guides and articles to resolve all your payment and billing related queries and ensure smooth financial transactions on Forhopp.
- How to Add a Payment Method on Forhopp
- Understanding Forhopp’s Payment Cycle
- Troubleshooting Payment Failures
- Accepted Payment Methods on Forhopp
- How Forhopp Ensures Secure Transactions
- Setting Up Automatic Payments
- Currency Exchange and International Payments on Forhopp
- How to Request a Refund on Forhopp
- Fee Structure for Payments and Withdrawals
- Taxes and Forhopp: What You Need to Know
- Understanding Invoices and Receipts on Forhopp
- Resolving Chargebacks and Disputes
- How to Track Your Payments
Frequently Asked Questions
Find answers to your most common questions related to payment issues and resolve issues quickly in our FAQ section.
Forhopp supports multiple payment methods, including credit/debit cards, PayPal, and wire transfers. Availability may vary based on your location.
Navigate to the Payment Settings section in your account dashboard to add or update payment methods.
Payments may be declined due to insufficient funds, incorrect payment details, or restrictions by your bank. Check with your provider for clarification.
Forhopp supports USD, EUR, GBP, and several other major currencies. Currency conversion fees may apply for transactions in non-supported currencies.
Forhopp uses advanced encryption and secure payment gateways to ensure the safety of all transactions.
Forhopp will notify you via email. You can retry the payment with the same or a different method.
Yes, Forhopp allows you to save multiple payment methods and set one as your default.
Currency conversion fees are determined by the payment gateway and will be displayed before you complete the transaction.
Refunds depend on the agreement between clients and freelancers. Forhopp acts as a mediator in case of disputes.
Yes, Forhopp has a dedicated dispute resolution process to address payment-related issues fairly.
Yes, clients can enable automatic payments for recurring services through the Billing Settings section.
Forhopp acts as an intermediary, ensuring secure payment processing and dispute resolution.
Escrow secures your funds until the freelancer delivers the agreed-upon work. Once you approve the submission, the funds are released to the freelancer.
Yes, you can view the real-time status of all transactions in the Payment History section.
Contact Forhopp Support with all relevant details, such as the transaction ID and project details. We’ll mediate between you and your payment provider to resolve the issue.
Refunds typically take 5–7 business days, depending on your payment method and financial institution.
Report the freelancer immediately through the “Report Issue” button on their profile or your project page. This violates our policies and can jeopardize your payment security.
Contact Forhopp Support with proof of overpayment. Refunds or credits will be issued after verification.
Clients pay no fees for using Forhopp. Any additional charges will be explicitly mentioned during payment.
Immediately contact Forhopp Support through the “Report Fraud” option. Freeze your payment method and provide detailed information for investigation.