Posting a project on Forhopp is usually straightforward, but clients may encounter occasional challenges. This help article addresses common issues, provides solutions, and offers step-by-step instructions to resolve them efficiently.

Common Issues When Posting Projects

1. Project Not Saving or Submitting

Sometimes, you might experience difficulty saving or submitting your project.

  • Cause: This can happen due to incomplete fields, session timeouts, or unstable internet connectivity.
  • Solution:
    1. Ensure all required fields (marked with an asterisk *) are completed, including the title, description, budget, and deadline.
    2. Verify your internet connection.
    3. Clear your browser cache or try using a different browser.

2. Errors in Project Description

Errors in the description may result in confusing project details or failure to meet platform guidelines.

  • Solution:
    1. Carefully review the text for grammar, clarity, and completeness.
    2. Forhopp offers an optional “description preview” to view how your project will appear to freelancers. Use this feature to refine your wording.
    3. Ensure the description aligns with Forhopp’s posting policies.

3. Difficulty Adding Attachments

Some clients may encounter issues when uploading attachments to provide additional project details.

  • Solution:
    1. Ensure that the file format is supported (e.g., PDF, JPEG, DOCX).
    2. Check that the file size does not exceed the platform’s limit.
    3. If the issue persists, reduce the file size or rename it to remove special characters.

4. Budget or Payment Issues

Errors in entering the budget or payment method may block project posting.

  • Solution:
    1. Double-check the entered budget aligns with your project’s pricing model (e.g., hourly or fixed price).
    2. Confirm your payment method is set up correctly in your Forhopp account.

5. Project Not Appearing in Search Results

Your posted project may not immediately show up in search results or the freelancer feed.

  • Cause: This delay might be due to platform moderation or indexing.
  • Solution:
    1. Wait 10-15 minutes for the platform to process and publish your project.
    2. Ensure the project complies with all guidelines, as non-compliant posts may be rejected or delayed.

Step-by-Step Tutorial for Troubleshooting

Step 1: Review Project Details

  1. Log in to your Forhopp account.
  2. Go to your dashboard and locate the “Drafts” or “Posted Projects” section.
  3. Edit the project and ensure all required fields are complete.

Step 2: Use the Attachment Upload Tool

  1. Click “Add Attachments” in the project creation form.
  2. Select the file from your device.
  3. Confirm the upload when the file appears in the attachment list.

Step 3: Check Platform Notifications

  1. Click on the bell icon at the top-right of your screen to review notifications.
  2. Look for messages indicating submission issues or moderation feedback.

Step 4: Contact Forhopp Support

If you’ve tried all troubleshooting steps and still face issues:

  1. Visit the Help & Support page.
  2. Use the live chat or submit a ticket describing the issue.

Frequently Asked Questions

Q1: Why is my project marked as “Under Review”?

  • Forhopp reviews certain projects to ensure compliance with platform guidelines. This typically takes less than 24 hours.

Q2: What should I do if my project is rejected?

  • Check the rejection email or notification for specific reasons. Edit the project to resolve these issues and resubmit.

Q3: Can I edit my project after posting it?

  • Yes, you can edit your project by navigating to your dashboard and selecting “Edit” next to the project.

Q4: How can I attract more bids?

  • Ensure your project description is detailed and engaging. Consider offering competitive rates to attract skilled freelancers.

By following these steps and solutions, you can efficiently resolve common project posting issues on Forhopp, ensuring a smooth experience for both you and the freelancers.